Claims for apparent defects must be notified to Whaleys Stages within 3 days of your receipt of the goods. We will only consider the claim if the goods are still in their original state and have not been cut, treated or processed.
Claims for latent defects must be notified within 3 days after receipt of the goods or immediately after identification whichever is the earlier. Processing must be stopped immediately after identification of the latent defect unless an extension of the damage can be avoided or we have expressly given our consent.
Subject to the above provisions, should the returned curtains prove to have manufacturing defects then suitable replacements will be issued.
For more information contact us.